Welcome to 14signals!
Are you a business owner who wants to deliver true value and experience to your customers? Do you want insights on what exactly your customer is expecting? Do you want to improve the customer loyalty?
If the answer to any of the above questions is YES, then you simply cannot trust on traditional customer loyalty survey methods because those capture very superficial and on-the-moment mindset of the customer. You need something beyond that.
Welcome to 14Signals! It is patented innovative model that is based on the analysis of customer experience vis-à-vis their expectation of a product or service.